Terms of service
Terms & Conditions
Last Updated: 12 August 2026
Welcome to Resilio. These Terms & Conditions govern your access to and use of the Resilio website, including browsing, purchasing products, and using any services available through the website.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Resilio
Resilio is a footwear brand offering products including sneakers, sandals, slippers and other footwear products through its website.
For the purposes of these Terms & Conditions, "Resilio", "we", "us", or "our" refers to Resilio, while "you", "your", or "customer" refers to any person accessing or purchasing from our website.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under applicable Indian law.
- The information provided by you is accurate, complete and current.
- You will use the website only for lawful purposes.
- You will not misuse, disrupt, damage or attempt to gain unauthorized access to the website or its systems.
If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.
3. Website Use
You may use this website for personal and legitimate shopping purposes.
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to interfere with the security or operation of the website.
- Copy, reproduce, modify or distribute website content without our written permission.
- Use automated systems, bots, scraping tools or similar methods to extract website content without authorization.
- Attempt to gain unauthorized access to any account, server or system connected to the website.
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications and other information displayed on the website are accurate.
However:
- Actual colours may vary slightly depending on your device's display settings.
- Minor variations may occur due to manufacturing processes.
- Product images are for representation purposes and may not always reflect the exact appearance of the product in every lighting condition.
- Product availability may change without prior notice.
We reserve the right to correct errors, inaccuracies or omissions in product information at any time.
5. Pricing
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may include applicable taxes as indicated at checkout.
We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been successfully confirmed, except where the order has been affected by an obvious pricing or technical error.
If a product is listed at an incorrect price due to a technical, typographical or system error, we reserve the right to cancel the affected order and issue an appropriate refund.
6. Orders
Placing an order on the website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact details provided by you. This confirmation does not necessarily constitute acceptance of the order.
We reserve the right to accept, reject or cancel an order for reasons including:
- Product availability.
- Incorrect pricing or product information.
- Payment issues.
- Incorrect or incomplete customer information.
- Suspicious, fraudulent or unauthorized transactions.
- Technical or system errors.
- Circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.
7. Payments
Payments may be made using the payment methods made available on our website.
You agree that the payment information provided by you is accurate and that you are authorized to use the selected payment method.
We do not knowingly store complete payment card information on our own systems. Payment transactions may be processed through third-party payment service providers and may be subject to their respective terms and policies.
8. Shipping and Delivery
Orders will be processed and dispatched according to our Shipping Policy.
We aim to pack and dispatch orders within the stated processing period; however, delivery timelines may vary depending on the shipping location, courier service, weather, holidays, operational disruptions and other circumstances beyond our control.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations.
We are not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, natural events, strikes, government restrictions or other circumstances beyond our reasonable control.
9. Cancellation of Orders
Customers may request cancellation of an order before the order has been shipped/dispatched.
Once an order has been shipped or handed over to the shipping carrier, it cannot ordinarily be cancelled.
For complete details, please refer to our Cancellation Policy.
10. Returns and Exchanges
Resilio's return and exchange process is governed by our Return & Exchange Policy.
Unless specifically stated otherwise, products purchased from the website are not eligible for return for a refund and may only be eligible for exchange in accordance with our Return & Exchange Policy.
Products must meet the applicable eligibility requirements for exchange, including condition, packaging and other requirements specified in the policy.
We reserve the right to reject an exchange request if the product does not satisfy the applicable eligibility conditions.
11. Damaged, Defective or Incorrect Products
If you receive a product that appears to be damaged, defective or different from the product ordered, please contact us within the time period specified in our Return & Exchange Policy.
We may request photographs, videos, packaging details, order information or other information necessary to assess the issue.
Where an issue is verified and covered under our applicable policy, we may provide an exchange or another appropriate resolution.
12. Product Care
Customers are responsible for following the recommended care and cleaning instructions provided for their products.
Improper cleaning, exposure to unsuitable chemicals, excessive moisture, heat, rough use or failure to follow care instructions may damage the product and may affect eligibility for exchange or other remedies.
13. Intellectual Property
All content available on the Resilio website, including but not limited to:
- Resilio name and logo.
- Product names and designs.
- Images and photographs.
- Graphics and artwork.
- Text and descriptions.
- Website layout and design.
- Videos and promotional material.
- Trademarks, trade names and other brand elements.
is owned by or licensed to Resilio and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit any such content without prior written permission.
14. User Content
If you voluntarily submit reviews, feedback, photographs, comments or other content to Resilio, you grant Resilio a non-exclusive, royalty-free right to use, reproduce, display and publish such content for legitimate business, promotional and marketing purposes, subject to applicable law.
You represent that any content submitted by you does not infringe the rights of any third party.
We reserve the right to remove content that is unlawful, offensive, misleading, defamatory, abusive or otherwise inappropriate.
15. Third-Party Services and Links
The website may use or provide access to third-party services, payment gateways, shipping providers, analytics services or other external platforms.
Resilio is not responsible for the content, policies, security or practices of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
16. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store and process information provided by you.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
17. Fraudulent or Suspicious Transactions
We reserve the right to investigate, restrict, cancel or refuse transactions that appear fraudulent, unauthorized, abusive or suspicious.
We may take appropriate legal or other action where necessary to protect Resilio, our customers or our business.
18. Disclaimer
We make reasonable efforts to keep the website operational and the information accurate. However, we do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free from technical errors.
- All information will always be completely accurate or current.
- The website will be free from viruses or other harmful elements.
To the extent permitted by applicable law, Resilio shall not be responsible for losses arising from circumstances beyond our reasonable control.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Resilio shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable Indian law.
20. Indemnification
You agree to indemnify and hold Resilio, its owners, employees, representatives and service providers harmless from claims, losses, liabilities, damages, costs or expenses arising from:
- Your violation of these Terms & Conditions.
- Your misuse of the website.
- Your violation of applicable law.
- Your infringement of the rights of any third party.
- Information or content submitted by you that violates applicable rights or laws.
21. Force Majeure
Resilio shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, technical failures, internet outages or other unforeseen events.
22. Changes to These Terms
We reserve the right to modify or update these Terms & Conditions from time to time.
Any changes will become effective when the updated Terms & Conditions are published on the website, unless otherwise stated.
Your continued use of the website after such changes constitutes acceptance of the updated terms.
23. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or relating to the use of the website or purchase of products shall be subject to the jurisdiction of the competent courts in [City, State, India], unless otherwise required by applicable law.
24. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain valid and enforceable.
25. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy and Cancellation Policy, constitute the terms governing your use of the Resilio website and purchase of products from us.
26. Contact Us
If you have any questions, concerns or complaints regarding these Terms & Conditions, please contact us through the contact details provided on the website.
Resilio
Email: [Your Customer Support Email]
Phone: [Your Customer Support Number]
Business Address: [Your Registered Business Address]
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By using the Resilio website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.