Shipping policy

Shipping Policy 

At Resilio, we are committed to delivering your order safely and as quickly as possible. Every pair is carefully inspected, packed, and shipped to ensure it reaches you in excellent condition.
1. Order Processing
Orders are processed within 2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During product launches, festive seasons, or promotional sales, processing times may be slightly longer.
2. Shipping Timeline
Once your order has been dispatched, estimated delivery timelines are:
Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days
Please note that these are estimated delivery times and may vary depending on your location and courier service availability.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Any promotional offers for free shipping will be clearly mentioned on our website.
4. Order Tracking
Once your order is shipped, you will receive a confirmation via email and/or SMS/WhatsApp containing your tracking details, allowing you to monitor your shipment's progress.
5. Delivery Attempts
Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.
6. Address Changes
Customers are responsible for providing accurate shipping information. If you need to modify your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
7. Delays
While we strive to deliver every order on time, delays may occur due to:
Extreme weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Courier-related issues beyond our control
In such cases, we will do our best to keep you informed.
8. Damaged or Missing Packages
If your order arrives damaged, appears tampered with, or items are missing, please contact our customer support within 48 hours of delivery. Kindly include your order number and photographs of the package to help us investigate the issue promptly.
9. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Resilio
Email: 
Business Hours: Sunday–Friday, 11:00 AM – 7:00 PM (IST)