Refund policy

Return and Exchange Policy 

At Resilio, we strive to deliver premium-quality footwear that meets your expectations. As part of our commitment to maintaining product quality and hygiene, we do not accept returns for refunds. However, we are happy to offer exchanges under the conditions outlined below.
1. No Return Policy
All purchases made on the Resilio website are non-returnable.
We do not offer refunds for products once they have been delivered, except where required under applicable law.
2. Exchange Policy
Customers may request an exchange for:
A different size of the same product (subject to availability), or
Any other product available on the Resilio website.
Exchange requests must be made within 7 days of the delivery date.
3. Eligibility for Exchange
To qualify for an exchange, the product must:
Be unused, unworn, and in its original condition.
Be returned with all original tags, packaging, accessories, and the shoe box intact.
Show no signs of use, damage, stains, or alterations.
Be accompanied by the original order confirmation or proof of purchase.
Resilio reserves the right to reject exchange requests if the returned product does not meet these conditions.
4. Price Difference
If the new product selected is priced higher, the customer must pay the difference before the replacement is shipped.
If the new product is priced lower, the remaining balance will be issued as a Resilio Store Credit, which can be used for future purchases. No cash or bank refunds will be provided.
5. Exchange Process
Contact our customer support within 7 days of delivery.
Share your order number and the reason for the exchange.
Once approved, we will provide instructions for returning the original product.
After the returned product passes our quality inspection, the replacement order will be processed and shipped.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing photographs of the product and packaging.
After verification, we will arrange a replacement or exchange at no additional cost.
7. Non-Exchangeable Items
Exchanges will not be accepted if:
The product has been used, worn, washed, or damaged by the customer.
Original tags or packaging are missing.
The exchange request is made after the eligible exchange period.
The product was purchased during a clearance sale or marked as "Final Sale," unless it arrives damaged or defective.
8. Contact Us
For any exchange-related assistance, please contact us:
Resilio
Email: 
Business Hours: Sunday–Friday, 11:00 AM – 7:00 PM (IST)